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EE has activated call barring and I cannot call 150 from abroad

jonstringeree
Investigator
Investigator

‎04-08-2026 11:54 AM

EE has activated call barring and I cannot call 150 from abroadEE has activated call barring and I cannot call 150 from abroad to pay for my phone bill. 

I can neither manage my account after I login to pay for my phone bill. 

Can someone please help or can EE call me please so that I can clear my bill, please? 

0 Helpful
4 REPLIES 4
jonstringeree
Investigator
Investigator

‎04-08-2026 11:55 AM

This is still an issue ebcause I cannot use my phone from abroad. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎04-08-2026 12:08 PM

@jonstringeree : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

You obviously have Net access, so try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
jonstringeree
Investigator
Investigator
In response to XRaySpeX

‎04-08-2026 12:17 PM

I have tried rebooting my phone and it still does not work, and yes to all those questions. 

I tihnk EE have activated call barring because I have an overdue bill and I am unable to call them and pay for so I am blocked. 

Can someone from EE customer services call me, please? I think that is the only solution. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to jonstringeree

‎04-08-2026 12:22 PM - edited ‎04-08-2026 12:23 PM

@jonstringeree , no-one from EE will call you, you will have to pay off your overdue bill which you may be able to do here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Yes, if you have an overdue bill, they will have activated barring until you pay your due bill. You will move get it lifted before then.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.