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WEEKS spent trying to get EE to sort a simple problem

tiredofthisshi
Investigator
Investigator

‎28-04-2025 10:35 AM

I have an iphone on monthly billing and a second EE sim on PAYG. I've been trying FOR WEEKS to change the tariff on the PAYG to monthly billing because the alarm sim runs out of credit after only a few texts but EE 'customer services' cannot do it, it's like dealing with the civil service or children or both.

0 Helpful
4 REPLIES 4
Lesley_W
EE Community Support Team

‎28-04-2025 02:42 PM

Hi @tiredofthisshi 

Thanks for coming to our community.

I'm sorry that you've had trouble changing your Pay as You Go SIM to a Pay Monthly plan, did the team you spoke to say why they were having trouble as it should have been straightforward?

Lesley

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎28-04-2025 03:12 PM

Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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tiredofthisshi
Investigator
Investigator
In response to XRaySpeX

‎28-04-2025 03:22 PM

tried upgrading to monthly billing, got to the payment page then it did a
'404 not found' - EE is run by children, nothing works
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tiredofthisshi
Investigator
Investigator
In response to Lesley_W

‎28-04-2025 03:23 PM

just tried to do it online and got a '404 not found' page, I've wasted so
much time trying to get a simple text sim card
0 Helpful