24-02-2024 08:44 PM
ive orderd a replacement sim but don't have the old one to hand
25-02-2024 07:46 AM
25-02-2024 08:35 AM
no its just saying no service in the top left
25-02-2024 08:39 AM
This sounds like the SIM is not active @rustygroove.
Do you have access to another phone? if yes, please call 07953 966 250.
Our customer care team will be able to help activate this.
Katie
25-02-2024 09:35 AM
no I don't have access to other phone
25-02-2024 09:50 AM
Hi @rustygroove.
Do you have an EE Store nearby?
You can also pick a free replacement up from there when you visit with photo ID.
Katie
25-02-2024 11:10 AM
I have a new sim and old phone its just saying no service in the top corner
25-02-2024 11:41 AM - edited 25-02-2024 01:28 PM
25-02-2024 11:59 AM
monthly
25-02-2024 01:30 PM
What happens when you select 'Activate my SIM' within your EE account @rustygroove?
This option can be found by following these steps:
Plans & subscriptions > Settings > Scroll down to Activate my SIM.
Katie