replacement sim but not have old one

[rustygroove]

ive orderd a replacement sim but don't have the old one to hand 

[Katie_B]

Hello @rustygroove. 

Have you received your replacement SIM?

Are you being asked for a PIN?

Katie

[rustygroove]

no its just saying no service in the top left  

[Katie_B]

This sounds like the SIM is not active @rustygroove. 

Do you have access to another phone? if yes, please call 07953 966 250. 

Our customer care team will be able to help activate this. 

Katie

[rustygroove]

no I don't have access to other phone 

[Katie_B]

Hi @rustygroove. 

Do you have an EE Store nearby?

You can also pick a free replacement up from there when you visit with photo ID.

Katie

[rustygroove]

I have a new sim and old phone its just saying no service in the top corner 

[Katie_B]

Hi @rustygroove. 

That's right, my apologies.

Is your SIM pay as you go or pay monthly?

Katie

[rustygroove]

monthly

[Katie_B]

What happens when you select 'Activate my SIM' within your EE account @rustygroove?

This option can be found by following these steps:

Plans & subscriptions > Settings > Scroll down to Activate my SIM.

Katie