Hi,
I upgraded a phone in Jan, it was stolen, alongside my SIM card. After a lol of faff, I finally was able to get the number suspended and then a new SIM was given to me in store. I bought a new unlocked phone from elsewhere and put the sim in it.
EE shows up as the network carrier. It also is a REPLACEMENT Sim (same number as the stolen SIM) and everything says (including the packaging) that the SIM should work immediately. However, no texts and no calls are able to be made or received.
It is a 5G phone and I am only getting 4G however. Everything I need (apps etc.) wants to send me a text, which I can't receive. I can't even log into the EE app because it wants to send me a one time passcode via text. I am reaching the end of my rope here. Whenever I try to make calls, it says I cannot make any outgoing calls, and the number is suspended and to press '1' to speak to the team. Naturally, the offices are closed. I am desperate! I don't have another phone to use nor anyone else in the vicinity to help.
Please help!!! anyone else had this issue? What is happening?
Thanks,
Nur
