SIM cards & Porting

Mobile numbers

Hi, I got a new phone last month and just realised whenever I’ve FaceTimed people or I messaged it has been on the temporary number I got from EE when my old number was being transferred from O2. I have already tried rebooting and have deactivated th...

Re: Not Receiving Verification Code Texts on Android.

When I first ported my number from BT to EE, I had the same issue as the simcard didn't store my number, which is viewable in the phone status settings. I ordered a replacement SIM after my number port completed and never had an issue since.

Biling

£15 was deducted from account but my was not activated 

SIM card to active

My mobile is showing no network, I can only make calls when on WiFi. Checking other settings , phone says no Sim. So I can’t make calls, send text, use mobile data. This is no good when I am out of the house.I’ve rebooted the iPhone, turned air plane...

Re: I lost my sim card

Can I get a new sim please 

Sim card not working

E SIM activation

Hi I need help activating my e SIM as I don't have a physical SIM because its lost and it keeps saying need OTP on sim to activate e sim

Can't receive SMS verifications

Hi,I can't receive verification notifications from vendors. I receive 150 SMS text messages and can send and call.I recently ported my number from Three and think this may be a factor?Many thanks for any help.George 

BT to EE transfer

I'm a (now former) customer of BT, moving over to EE.I've received notification from BT via email that my number has been transferred. That SIM is no longer working.However, my new EE SIM is also not working and the EE account appears to be unable to...

Mobile number porting issues

Hi,I was on Plusnet and was forced to move to another provider, they advised they were setting up with EE and so I switched to EE. I received a new sim card which had its own phone number. I wanted to keep my old phone number and they advised it woul...