eSIM reactivation - Apple Watch Ultra

[d_a_n1979]

Sorry if this is in the wrong section / is a stupid question...

My AWU stopped working the other day; under warranty so sent back to Apple

However I had to deregister the eSIM before I sent it, which is what I've done

When I get the AWU back from Apple; do I just restart the phone/set it up as normal and then reconnect to the EE eSIM connection; or will I need someone at EE to reactivate this for me?

Thanks

[Katie_B · Accepted solution]

Hello @d_a_n1979. 

You should be provided the option to add your tariff when setting up your new Apple Watch. 

If this does not show, please give us a call. 

Katie

[d_a_n1979]

Super; thank you

Should get it back tomorrow or Tuesday; will see how I get on

[Katie_B]

No worries @d_a_n1979. 

Drop us a message if you have any other questions. 

Katie 🙂