eSIM download

[Dariia]

Was contract applied and nothing happened no eSIM as says on email download and no one answer I would like to cancel all because EE is to silent help for me thx

[James_B]

Hi @Dariia,

What problems are you experiencing with your eSIM download?

James

[Yuv_Raj01]

How to download e sim of physical sim which i am using ?

[Alex_H]

Hello @Yuv_Raj01,

Welcome to the EE Community 

You can download and activate an eSIM via your EE online account, go to Profile > Settings and permissions > Device and SIM > Replace my SIM/eSIM.

You can find the different instructions for each type of phone and full information on our eSIM help page here Set up and use an eSIM | Mobile Help | EE

Alex

[Chris_B]

@Yuv_Raj01  for what device?  And you need to be a contract customer to make use of the eSIM isn’t not available to PAYG customers.