SIM cards & Porting

Resolved! I need pac code please

Resolved! eSIM Activation Request – SIM Only Plan

Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...

Resolved! How long to change to my old number

Resolved! Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Hello, I want to delete one of the SIM cards in my account, I don't need it anym

Resolved! Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Resolved! Keep old number

Just joined EE but want to keep my old number from previous provider what do I need to do?

Resolved! New SIM for 5g

I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?

Resolved! Upgrade - but can’t get eSIM

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option av...

Resolved! Upgraded and transfered e sim

so i have upgraded from my iphone 14 pro to pixel 9 pro xl which im happy with. i transferred the e sim to the new phone and its working. my question is i need to wipe the old phone to pass to my daughter but it comes up do i want to delete e sim. i ...