SIM cards & Porting

SIM serial number

Hi,The app wants my SIM serial number and im not sure where it is on the SIM. Ive tried the number on the old plastic card surrounding the SIM before it was popped out, and that didnt work.I found the ICCID via an Android app and tried the last 12 a...

Resolved! Changing number

I’ve brought an EE sim plan, And I used to have an O2 sim. I said to keep my old number But it says it’s going to transfer like a month later instead of a couple days? I’ve got a new number with the sim, but I want my old number, I don’t know what to...

Resolved! Trying to return an unwanted SIM

I want to return a SIM that I am not going to use (long story, but very unhappy). I was told to download the Contract Withdrawal Form. To get to the form I need to enter the 1st and 3rd characters of my password. I've never been given or set up a ...

Resolved! Wife has a problem with Sim and I am currently abroad

My wife's phone and sim is on my ac**bleep**. I am currently in Brazil. As I am the account holder , the shop she popped into in order to resolve the issue would not help. I have tried the contact number within the EE app , but i cant get through to...

Transfer watch sim to new watch

Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim. Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim. I want to use the existing esim with my new watch and ...

Resolved! New SIM card transfer to 5g

I have just had a call saying that due to EE switching off the 4G signal I would be getting a new 5G SIM card and as a long term customer could receive a free watch or discount new phone. Is this genuine or a scam .

Resolved! It won’t let me use my SIM

Keeps on saying it’s blocked

New Sim but using old number

I transferred my number from my old account. Everything works but for some reason I can’t make any calls or send texts. I chose and paid for the £10 deal where you get 24gig and then it turns to 8gig, unlimited texts and 500 minutes.my minutes aren’t...

Not able to get the PAC code

I really want to leave EE, my contract is finished but I am not able to get the PAC code. I have been texting for more than one month the 65075 but it always responds that is not able to process the request, that I need. I have been calling 150, 0795...

Call from ee

Hi all I had a call from apparently EE saying they are discontinuing my EE sim within a few days and a new SIM card is being sent out due to the merger with BT. The man gave no details apart from he’s from EE is this a scam phone call ? I did not giv...

SIM cards & Porting

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