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why cant any of us upgrade after a replacement sim

ewfwefew
Visitor

can anybody answer has EE had a recent update of some sort, why can myself and my family never be able to take an upgrade out after a replacement sim. the store just says after 24 hours, makes no sense..

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Others may understand your question, but I'm struggling to.

Are you saying that you've received a replacement SIM (for what reason?) and you are now unable to upgrade your phone?

Christopher_G
EE Community Support Team

Hi @ewfwefew 

Welcome to the community.

Could you give us a little more information about what the problem is please? If it's an issue with upgrading online, please try using a different device or browser and let us know if it works any better.

Thanks
Chris