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Activate esim

Robert04
Investigator
Investigator

‎29-10-2025 11:25 AM

New to EE so activating it taking longer then other networks. 
Esim wouldn’t activate nor can pair it with my account

phone up and get told the number has been cancelled since June 2024 - new contract and everything 

Worse experience trying to set up a phone 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎29-10-2025 03:00 PM

Hi @Robert04 

I'm sorry to hear that. I've seen from your other posts that you ordered an iPhone. Did it give you the optionto install an eSIM when you were setting it up, or is it a QR code eSIM that you're trying to use?

Chris

0 Helpful