SIM cards & Porting

Changed phone but got new sim

I ordered a new phone (been an EE sim only customer since 2018) and thought I’d done it via upgrade as did it through my account. However, I received the new phone today with a new sim and new number. I’ve put my old sim in for now but that’s my old ...

SIM card switch

I need receive a text from ee of a pin to change SIM cards but I cannot receive texts or send texts for some reason on my sim which means I cannot receive a pin.

sim only to sim only upgrade, esim?

Hi, i'm planning to change deal / contract for my sim only contract, using the upgrade facility on my ee. I'm currently using an esim. When i 'upgrade' will i get a physical sim and then have to go through the pain of converting to esim again, or wil...

Pac code

I am in the process of moving my number to EE and i have been ask to verify my number, but unfortunately i don't have a signal where i am just now so can't access my phone. Is there any chance i can do the verification via my email address.

5G

Hi I have upgraded my iphone from 10S to 13, do I need new simcard to benefit of 5G or older Sim is fine

Lost a Family Sharing SIM card.

We have had a phone stolen/lost and with it the family sharing SIM.How can we get the old one de-activated and a new SIM card with the old number?

ported all ok yesterday, now new number showing

Moved from O2 yesterday, put sim in my iphone 13 and used it and my correct number showed when calling another mobile.Today a new number is showing and all calls to my original number are going to VM.Ive turned the phone off and on to no avail. This ...

Sim Card not receiving messages or calls

Hi family,I have sim card which is not receiving or accepting calls at the moment. I need it for my online activation which I used it for .I need help  

Hi my card is not working