SIM cards & Porting

My number has not been transferred from BT

The PAC was registered and the new SIM activated before 4.30pm yesterday and I've now been told nothing will happen before Monday. (The website says something entirely different!) When I pressed the EE customer services person she then tried to tell...

Number Transfer

Hi!I have transferred my phone data over to new iPhone and inserted the SIM card but it hasn't transferred my BT number.Can you advise or post link to step by step? Thanks

Resolved! New phone

I’ve purchased a new S22 ultra direct from Samsung, I currently have a Samsung S10 I am on a SIM only contract with EE how do I get my current number onto my new phone

Resolved! Can you temporarily lock a Sim? And get it unlocked fast if needed?

I have to sims out with ee. Mine and my partners. Hes just called of a friends phone saying he can't find his phone but doesn't believe it's lost or stolen. Just misplaced so is it possible to lock a number and then be able to unlock it if/when it's ...

Resolved! Sim card not provisioned

Hi,I had requested a new SIM card, as I lost the old one abroad. However, upon inserting the replacement one I get a "SIM card not provisioned" message.Ive tried cleaning the port, the SIM , the obvious airplane mode off/on, phone restart, network se...

Resolved! New SIM required as old doesn't fit handset

Hi,I have tried to upgrade to a new SIM and payment per month BUT I can't access the security code sent to my old phone as it is totally dead. Need a new SIM as olf one from iphone 4 doesn't fit my phone now.Many thanks for any help,Ange

New Contract

Hi,I have recently got a new phone contract with EE and got a new sim. I have previously only been a PAYG customer and wish to have the same number that was on my old phone on my new one but not sure how to do that.Any advice would be great.

Resolved! Different size sim card in new phone

Hello, my partner has an old lg phone and has at last agreed to update to a smart phone. She is on a monthly package for texts and calls and would like to continue with it but the phone she wants to get ( iPhone se 2020 ) uses a smaller sim. Are we c...

Resolved! ee app

i have recently transferred from vodafone to ee and when i bring up the app on my phone it does not show the three contracts i have taken out only showing the mobile wifi i have does anyone know how to get the app showing my contracts many thanks

Resolved! Re: Esim

A quick follow-up question: I followed the prompt in the EE app and downloaded and installed my E-Sim. If, in the future, I upgrade my iPhone 14 to a newer model and set up the new phone from a back-up, will the E-Sim transfer to the new phone?Thanks...

SIM cards & Porting

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