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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! obtain eSIM before receiving physical SIM?

Greetings.I've added a second pay monthly line to my account. While the help articles on the EE web site mention the possibility of ordering an eSIM and then downloading it using information in the order confirmation email, I could not find any optio...

BNKBNK by • Visitor
  • 4611 Views
  • 1 replies
  • 1 Helpful

Calls not working

I upgraded to a new sim yesterday, thought i’d be getting a new sim but the new contract was just applied to the sim I already have in my phone. Every time i try to call anyone the call ends straight away without ringing. What do I do? I’ve already t...

Awaiting sim

Hello I ordered my new EE sim card on 4th Dec. When will I receive this? I received a letter from you containing my first bill for 10th Jan, but I don’t even have the sim yet to use

Changing from BT to EE

Had an email today from BT to say that my mobile number has now been transferred to EE.  I am now not able to make calls or use text.  Phone is saying not registered to network.  How long does this normally take? Thanks 

Cheryl05 by • Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

Resolved! Possible to transfer number after trialling ee service?

Hi,I have a friend who would like to try out EE for a time to compare EE's services with their current network. They will likely buy some packs and run a new EE number concurrently alongside their existing mobile network.Once they are happy to make t...

ldoan by • Investigator
  • 389 Views
  • 4 replies
  • 2 Helpful

cancel contract

I have recently requested an early cancellation of my contract and was given a pac code but I do not wish to leave ee instead a would like to change my plan to a pay as go. Do I still need to use the pac code?

IDSM by • Visitor
  • 507 Views
  • 2 replies
  • 4 Helpful

Refer friend to PAYG still running?

I know that there was such a thing where you get your own personal referral link, but I could not find out where to get this link from.After ordering a new free SIM, it states thisFriend of yours? Friend of ours.Refer a friend to pay as you go packs ...

ldoan by • Investigator
  • 672 Views
  • 1 replies
  • 0 Helpful
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