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Unable to receive calls from Vodafone network

adeshonibare
Explorer

‎24-05-2023 07:28 PM

I have not been able to receive any calls from Vodafone since mid last year when my line was accidentally ported over to Vodafone.

I am miss a lot of corporate  and business call as a result of this.

Could you please help to resolve this?

Regards

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎24-05-2023 09:42 PM

Other than by requesting and using a PAC, I'm not sure how you accidentally port a number!!

Are you currently with Voda or EE? Your symptoms are most likely caused by incomplete porting data, this needs to be resolved by your current provider.

If that is EE, then CS on 150 from your mobile have access to your individual account.

0 Helpful
adeshonibare
Explorer
In response to bristolian

‎24-05-2023 10:32 PM

I am still with EE.

I was tricked into porting to Vodafone and upon realising it on same day, I initiated a cancellation and retention of my EE line.

I lost mobile communication for almost a month with Vodafone saying that they do not have a record of me on their system as I never used their sim card and EE saying that I have been ported. 

I thought it has finally been resolved when my EE line started working only to realise that I could not receive any calls from Vodafone network. I reported to EE and they sent me to Vodafone. I went to Vodafone and they said I am not on their network.

I have had this dilemma since mid last year.

I am loosing a lot of business calls and I want this sorted out asap hence my recent shout.

regards

0 Helpful
bristolian
EE Community Star
EE Community Star

‎24-05-2023 11:46 PM

If EE is your current provider, it is they who should be resolving this. CS have processes for dealing with scenarios such as this, and referring you to VF (or any other network) should not be part of that.

VF are quite correct to say they can't help directly, they should be accepting internal instructions from EE porting teams here.

0 Helpful
Katie_B
EE Community Support Team
In response to adeshonibare

‎25-05-2023 07:31 AM

Hello @adeshonibare. 

@bristolian is correct, if your line is still active with EE our technical care team will be able to look into this further for you. 

Please give us a call on 150 and a member of the team will be happy to escalate this for you. 

If you could also keep us updated following your phone call to EE that would be great.

Katie