Unable to Unlock EE Phone

[Pam_Bull]

Hi,

I want to move my old Samsung Galaxy Note 8 (EE) on to another user, but I am unable to unlock it. to use on another network.

The message when a different SIM is inserted is "sim network pin blocked enter sim network puk" however, the SIM is not locked (it works fine on a different phone). I've also tried it with another unlocked SIM - same message.

I have tried:

1. Entering the PUK from the SIM (Vodafone) just in case - this does not work
2. Entering in the Unlock code provided by EE based on the IMEI Number of the phone. Again, this does not work.
3. Entering just the last 8 digits of the Unlock code (I read this works sometimes and you can then enter in the other 8 digits). Again, this does not work.

I'm now out of ideas - how can I get this phone unlocked? Any help gratefully received.

Thanks

[Northerner]

Hi @Pam_Bull 

You'll need to speak to EE again as the unlock code clearly was wrong. 

Thanks