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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Nothing works after switching to EE

Hi, I have switched from O2 to EE yesterday and I've put EE sim today after O2 stopped working (as recommended by EE customer support agent during the transfer). However, after putting in EE sim and restarting the phone few times, I still can't make ...

egoshiva by • Investigator
  • 734 Views
  • 6 replies
  • 0 Helpful

Resolved! Number not ported

 Hi I changed over from O2 to ee in store and received my sim card and was told to wait until my phone showed no signal from O2 then insert my new ee sim and I would be good to go. I spoke with a telephone advisor today who gave me a call and he said...

MartinB6 by • Explorer
  • 592 Views
  • 3 replies
  • 3 Helpful

Moving Number to EE

Hello, I have recently got a contract with EE and used a PAC code to move my number over.However, the number seems to have moved but only for calls. My family can call me on my old number with the new SIM but when they try to text me they get an erro...

Eball161 by • Investigator
  • 468 Views
  • 5 replies
  • 1 Helpful

Can’t call

On Saturday the whole family changed mobile operators from Three to EE keeping our numbers today I have no signal from my old operator and I put the new EE sim card in but at the moment I can't call anywhere and I don't know if my number has ported t...

URGENT:My number hasn’t transferred over

Hi there,so this is quite urgent, but I cannot get In contact with people at EE. I requested to have my number transferred last Friday, it is now Wednesday where I needed to have my number back as I am in a foreign country. Instead my sim struggles w...

13tjh by • Visitor
  • 447 Views
  • 2 replies
  • 2 Helpful

Incomplete Porting

How do you get support for a porting issue? If a port has not completed satisfactorily is the best thing to start the port process off again and hope it works a second time?I had three phones numbers that I was porting across from previous provider, ...

Kevin150 by • Explorer
  • 388 Views
  • 3 replies
  • 0 Helpful

Resolved! E sims

Couple of question is can I covert my current sim to an e-sim?Is there away for me to turn it off when I go abroad? And if I was ever to leave EE can I retrieve my old number for example using a puk code? 

Abusuhan by • Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

New SIM set up

Hello,I have been sent an upgraded sim card, from 3G to 4G, after a couple of hours,  I still have no signal and unable to access EE mobile network.Any advice please?

Transfer old phone number

Hi, I'm moving across from plusnet. I activated my ee sim on Friday but my plusnet number has still not moved across. How long do I have to wait?

HilaryB1 by • Investigator
  • 436 Views
  • 6 replies
  • 0 Helpful
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