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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Technical problem phone

I just received a new Sim as the other one was damaged I received the same number but am unable to use my phone to make calls or received calls 

Beverly73 by • Investigator
  • 397 Views
  • 5 replies
  • 0 Helpful

Resolved! Very pleased about the speed 😁 I've got now.

I don't know what number to put in myaccount.ee.co.uk? My number from EE or my old number I transferred, or nothing? Should I bother?In addition I just like to inform you I submitted a PAC code when I purchased the plan. I understand it might take a ...

Resolved! Pac number

I have pac number from previous provider and have new sim card in phone 

Resolved! Replacement sim not arrived

Im desperate for my replacement sim, that i have paid for, new number confirmed and no card - making it pretty useless and cant contact ee without a phone. Been four days now please advise on usual timescales and alternative solution!!

moses121 by • Investigator
  • 580 Views
  • 4 replies
  • 0 Helpful

No signal

Hi, I switched to EE few days ago. I have not received my package which should contain eSIM details/guide. I wake up this morning to no signal. I cannot even call EE, can’t track my order. This is a nightmare. 

Zamina by • Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

Not recieving texts or calls

I have recently changed from o2 to ee.Cant recieve or send texts or calls .Have tried everything advised , taking sim out , putting back in . Turning phone on and off and nothing is working .Any ideas???

Pr1412 by • Visitor
  • 336 Views
  • 2 replies
  • 1 Helpful

Sent out a Random SIM card

I have received a random EE Sim Card in the post today. It just came with a small leaflet that said “welcome to EE.” Nothing else.The label has a 4 digit code, my initials, and a mobile number. I do not have any accounts with EE other than log in det...

hlf1 by • Investigator
  • 1241 Views
  • 7 replies
  • 1 Helpful

Sim only

Just signed up for a new sim only contract. Bod on the phone said I would get email confirmation. I’ve had the DD confirmation but nothing about the new line. Also not sure how long it will take for the new SIM to come…any rough ideas?

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