E-SIM

[swindy]

Hypothetical question. If you had a e-sim and your phone was lost/stolen while abroad  and you blocked it, can you activate the e-sim on a new phone while still abroad?

[Chris_B · Accepted solution]

@swindy  No as the eSim wouldn’t receive the information to activate because it’s trying to do this on a roaming network.  You need to be in the UK for the process to activate. 

You also need to report the device lost to get it blacklisted. 

Please read THIS 

[swindy]

That's useful information thanks.  Can you activate a normal SIM card from outside the UK?

[Katie_B]

Hi @swindy. 

We recommend being in the UK using the EE network when activating SIMs. 

Katie