Sim card not working

[PeeTeady19]

Hi,

I got a new sim card from a nearby store, the vendor toped up as requested by me, voucher code was send to 150 for activation. An hour later, sim stopped working, no network bar, when i dail a number, it pops up 'Number not registered'. Anyone got an idea what could be the problem. 

Thank you.

[Northerner]

Hi @PeeTeady19 

Are you in the UK.

It sounds like the number is dead or your phone is not unlocked/blacklisted

Thanks 

[PeeTeady19]

Hi @Northerner 

I live in the UK,

My phone is a doubled sim Android and my other line is working perfectly, I really do not think its blacklisted. 

Thank you.

[Northerner]

Hi @PeeTeady19 

I asked if you are currently in the UK. 

Have you set your dual SIM up correctly.  Which android phone do you own. 

Thanks 

[PeeTeady19]

Hi @Northerner,

I am currently in the UK.

My dual sim is correctly set up, I have been using 2 sims on the phone (Samsung A03) actually removed my second line, and replaced it with the new EE sim I bought. It worked initially, but stopped working after a while. Like 1-2 hours.

Thank you.

[Christopher_G]

Have you tried restarting the phone, or manually searching for a network, @PeeTeady19?

Chris

[PeeTeady19 · Accepted solution]

Hi @Christopher_G 

Yes I did that severally, also swapped fro one sim port to the other. It picked up late at night eventually.

Thank you all for all options and ideas. 

[Katie_B]

Thanks for letting us know @PeeTeady19. 

Katie 🙂

[Qudsiamahmood]

My sim not working on iPhone 7

[Christopher_G]

Hi @Qudsiamahmood 

Welcome to the community.

Have you tried restarting your device? Are you getting any error messages?

Chris