Sim card not working
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31-12-2023 09:08 PM
Hi,
I got a new sim card from a nearby store, the vendor toped up as requested by me, voucher code was send to 150 for activation. An hour later, sim stopped working, no network bar, when i dail a number, it pops up 'Number not registered'. Anyone got an idea what could be the problem.
Thank you.
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01-01-2024 03:47 PM
Yes I did that severally, also swapped fro one sim port to the other. It picked up late at night eventually.
Thank you all for all options and ideas.
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31-12-2023 09:27 PM
Hi @PeeTeady19
Are you in the UK.
It sounds like the number is dead or your phone is not unlocked/blacklisted
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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31-12-2023 09:54 PM
Hi @Northerner
I live in the UK,
My phone is a doubled sim Android and my other line is working perfectly, I really do not think its blacklisted.
Thank you.
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31-12-2023 10:20 PM
Hi @PeeTeady19
I asked if you are currently in the UK.
Have you set your dual SIM up correctly. Which android phone do you own.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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31-12-2023 10:41 PM
Hi @Northerner,
I am currently in the UK.
My dual sim is correctly set up, I have been using 2 sims on the phone (Samsung A03) actually removed my second line, and replaced it with the new EE sim I bought. It worked initially, but stopped working after a while. Like 1-2 hours.
Thank you.
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01-01-2024 09:55 AM
Have you tried restarting the phone, or manually searching for a network, @PeeTeady19?
Chris
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01-01-2024 03:47 PM
Yes I did that severally, also swapped fro one sim port to the other. It picked up late at night eventually.
Thank you all for all options and ideas.
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02-01-2024 07:16 AM
Thanks for letting us know @PeeTeady19.
Katie 🙂
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03-03-2024 08:12 PM
My sim not working on iPhone 7
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04-03-2024 08:28 AM
Welcome to the community.
Have you tried restarting your device? Are you getting any error messages?
Chris
