SIM cards & Porting

Resolved! Moving from eSIM back to old physical SIM?

I converted my physical SIM to an eSIM via the My EE app. Now the physical SIM is no longer functional. If anytime in the future I would like to switch back to my old physical SIM from eSIM, is that possible or do I have to order a new physical SIM?

Resolved! New SIM card doesn’t work

What can I do while the mobile Internet of the EE SIM card purchased at the Heathrow vending machine is not available, I have been to the store 2 times, and I have called the customer service for three days, but it still has not been resolved. SIM ca...

HelloI’m facing the same problem. Did it end up solving itself?

Resolved! Notifying EE of PAC code from old supplier

Resolved! New sim

Hi everyone, I have transferred from giff gaff to EE sim free contract. I am keeping my old number, everything was set up over the phone including my PAC number with my code from giff gaff. How will I know once everything is transferred. I have been ...

Not receiving calls from other mobiles

Moved from O2 to EE at the beginning of the week and keeping my old number. I received the text to say the transfer of my number had completed today. BUT, even though I can get calls from landlines, any mobile that calls my number just receives the ...

Resolved! SIM Failure on EE Pay as You Go

Hi! Yesterday my SIM started saying “No SIM” in the mobile service settings on my iPhone 13 Pro Max. I tried restarting the phone but it didn’t work to make the SIM work. I contacted EE and they said to restart the phone and make a call for 2 minute...