22-04-2024 06:43 AM
hi, I have now left UK and will not return for a few years. Too bad I forgot to cancel my phone card and package, but now I can't call your phone support because of regional reasons. I'd really like to check if my phone card is a ''pay as you go'' plan. can you provide an email address so that I can contact you through it.
22-04-2024 07:44 AM
@q726ydyh : EE provide no email contact.
Did you top it up when you used it? If so, it's PAYG and you've no need to cancel it.
22-04-2024 07:59 AM
@q726ydyh wrote:
now I can't call your phone support because of regional reasons
What is the regional reason? EE is a UK operator and all contact methods are thus UK-based.
PAYG is a pre-payment "top-up" based system where you can add monthly bolt-ons but anything & everything can be cancelled as & when you choose.
Pay-monthly is a contract-based service where you receive a monthly bill and pay it normally via direct debit.
If you text BALANCE to 150 you will receive a response from which it's normally possible to deduce whether you're on pay-monthly or PAYG.