SIM cards & Porting

PUK code

i resest wifi on my mobile, now it wont accept the puk code after restarting

Resolved! I got a sim only plan, asked for my number to transfer and it has not.

On the order it asked for my PAC code, i entered it and when i received the EE sim i waited 24hrs+ and im still on the EE number.I have restarted the device mutiple times to recheck.Is there a way i can request a number transfer on the website? i can...

phone not working

Obviously a lot of people got the same problem ,so there is a issue but no contact from EE!! MY PHONE AINT WORKING AND I AM ASKED TO PHONE THE HELP LINE!!!!!!! HOW DO YOU GET ON CHAT OR E-MAIL SO SOMEONE CAN ADDRESS THE MATTER. I AM LOSING A LOT OF M...

Resolved! eSIM on two devices but active only one at a time

Hello all, Wondering about something. I currently have an eSIM in my main iPhone but I have a second one as well and I am wondering if it is possible to add the eSIM for my number to that phone so that I have them on both? I would only have one activ...

Resolved! 2 New iPhones from EE, How to port phone numbers

I have purchased 2 new iPhones, a paired Apple watch SIM, and 2 data only sims for 2 iPads. I now have the PAC numbers for the iPhones, how do i now use them to get the numbers transferred to the new EE SIMs in the iPhones?

Resolved! Reuse sim

Hi,if I purchase a new android phone can I simply move the sim from my old android phone into my new phone and just carry on where I left off?

Switching from BT to EE keeping same number

Hi when was upgrading my BT broadband the advisor asked me about switching to EE with my mobile sim only i asked if I could keep my same number. I was advised yes she would use the pac code when she ordered the SIM card just put the SIM card in my mo...

Resolved! Stolen sim

Hi, I lost my sim and phone. Please can you post a new sim to my address? it is 47 ********, ****** I look forward to hearing from you kind regards Abdul [Mod Edit: Removed address from public view]

Resolved! Moving from eSIM back to old physical SIM?

I converted my physical SIM to an eSIM via the My EE app. Now the physical SIM is no longer functional. If anytime in the future I would like to switch back to my old physical SIM from eSIM, is that possible or do I have to order a new physical SIM?

Resolved! New SIM card doesn’t work

What can I do while the mobile Internet of the EE SIM card purchased at the Heathrow vending machine is not available, I have been to the store 2 times, and I have called the customer service for three days, but it still has not been resolved. SIM ca...

SIM cards & Porting

Forum Posts