Sim activation

[Ianpearson]

How long does a new sim take to activate please? I received new phone and sim yesterday, sim installed last night around 7pm, but 11.45 am and still showing “No service “

Thanks

[Jon_K · Accepted solution]

Hi @Ianpearson.

If you've activated your SIM successfully, it can take up to 24 hours to activate.

Jon

[funtimefrankieb]

hi im trying to activate my sim but its not working can you help

[Katie_B]

Hello @funtimefrankieb. 

Welcome to the community. 

Is this a replacement SIM?

What happens when you try activating?

Katie

[motorteck]

I have got a new phone and sim through insurance I can’t activate my sim because I can’t receive text messages etc please help 

[Leanne_T]

Hi @motorteck 

Thanks for coming here. 

Please call us on 0800 079 8586 from any phone, and the team will get the SIM card registered for you 🙂

Leanne.

[Millercaroline1]

It just saying no network

[Katie_B]

Good morning @Millercaroline1. 

Are you currently in the UK trying to activate a new or replacement SIM?

Katie

[Jessicaelliew]

I got my new iPhone last night 1700 hours and I out my old sim into my new phone and still have no service 

[Katie_B]

Hi @Jessicaelliew. 

Welcome to the community. 

Did you receive a new SIM with your device?

If you place your old SIM into your old phone do you get service?

Katie