The EE Community

Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

CAN NOT GET A DATA ADD ON

Hi I'm trying to get a date add on but eveytime I try it says we can do this right now please try again later 

EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...

Can't receive text messages

I can receive SMS from 150 but nobody else. 

Transfer of account following bereavement

Hi, I recently informed you about a bereavement and I wanted the account transferred to myself.  I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...

Getting rid of a add on

SIM

I purchased a SIM from Amazon for my Netgear router. It stated it was a 2 months deal. Checked my Netgear today  and it stated that I have just 13 days left? 

Extra charges

I’ve gotten extra charges of just over £100 I didn’t know I was paying through my phone what do I do 

Sim card

Hello I ordered a replacement sim card on the 11th and has still not turned up, I can't track as iv not received a tracking/reference number? Don't want to cancel and re order incase its on its way