SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Resolved! Hello I need help with SIM PUK

EE or anyone who works at EE and can actually help me my SIM card is asking for a PUK code but i dont have it but also on my EE account it says no devices linked so i cant retrieve my PUK code but its same account because its same phone number so how...

Lost sim

hi I’ve lost my SIM card while abroad and need a new one (but want to keep my number, and subscription plan as is). How do I get a new one? thanks! 

Kmcd2 by Visitor
  • 333 Views
  • 2 replies
  • 1 Helpful

Resolved! SIm to eSim

Currently using an iPhone with EE hard SIM.  So my question is how can I convert that hard SIM to an eSIM on the same phone.The eSIM on the same phone was being used by an overseas network provider which is now dead.Any advice would be appreciated.Re...

1959AB by Visitor
  • 314 Views
  • 1 replies
  • 2 Helpful

E-sim

Got an EE E-sim, scanned it and it downloaded and appears as turned on. Still shows "emergency calls only" and everything I send a messages (normal) it waits for a connection. This is a dual sim phone. Samsung. How can I resolve this?

Shaun194 by Investigator
  • 502 Views
  • 3 replies
  • 1 Helpful

We’re having trouble linking your products

I can neither link my phone with my new EE card nor can I port my old phone number to EE.Any reason why that is the case? I can receive text messages with the new number and use the code.It seems you have some internal issues. Can someone fix that fo...

My number hasn’t changed over

I swapped from O2 to EE but my phone number hasn’t caught her over yet. I can receive iMessage and what app but normal texts or call are coming through my old phone. 

Rach144 by Visitor
  • 420 Views
  • 2 replies
  • 0 Helpful