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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! PAYG Sim -two numbers??

Hello! I got a PAYG sim a few months ago and I wanted my old number so went through all that good stuff to get it back. But for some reason I have two numbers now folks can text my old number and it still comes through but when I message back they’v...

Ejd137 by • Explorer
  • 122 Views
  • 3 replies
  • 0 Helpful

Resolved! Replacement sim card

I recently got a replacement sim card and wanted to keep the same number. It should have arrived working as I said the old one was lost but it isnt working. It tells me I need to activate it. When doing this it says it is sending the pin to the numbe...

Chelsmc by • Visitor
  • 175 Views
  • 2 replies
  • 0 Helpful

Resolved! eSIM

Hi I’ve just activated my daughters eSIM from my EE account ( using my daughters mobile number) but the eSIM has activated to my phone instead of hersany ideas please as she hasn’t had any access since having a new phone in December. 

Fifiplow by • Investigator
  • 144 Views
  • 2 replies
  • 2 Helpful

Resolved! Hello

Hi I have change my phone and I had the e sim on the phone and when I reset the phone I lost the phone number also. I have been to the re shop and they cannot give me me a physical sim they said I have to pay the bill I have paid it and they still co...

Resolved! eSIM Setup

Im trying to set up my new E sim which I have the QR code for. I have scanned it and it says it will text me a code. However, because the eSIM is not set up I cant receive any texts for this confirmation code, nor can i ring EE, WIFI calling doesn't ...

12383 by • Visitor
  • 116 Views
  • 1 replies
  • 0 Helpful

Resolved! i didnt want a new number

Back in June I contacted EE to move my daughters contract to sim only.  EE staff member advised that the move required a new sim.  New sim arrive giving her a new number which we did not want and we made clear at the initial call that it was change o...

Resolved! New EE eSIM: number not ported

Added a new sim-only (eSIM) contract to my existing EE account last week, including PUC (from Three) to port my number. Was told porting should be complete within 48 hours but still nothing after 5+ days. eSim installed flawlessly. I deactivated the ...

robers7 by • Contributor
  • 187 Views
  • 1 replies
  • 3 Helpful

Resolved! EE are awful customer service and lack of humanity

Well what should have been a simple transfer of contracts resulted in me being stranded 400 miles from home with no mobile phone or data. So i was unable to speak to Trainline about my ticket issues - costing me another £70 in train and Taxi fares.I ...

harley111 by • Investigator
  • 732 Views
  • 8 replies
  • 6 Helpful

Resolved! Only able to send SMS up to 3 characters long!

Hi,Any message I send which is longer than 3 characters does not get through. It shows as sent but the other person does not receive it.I have tried the SIM in another phone and it is the same (still only sends if 3 chars or less).I have tried anothe...

g1t1n1 by • Explorer
  • 189 Views
  • 3 replies
  • 1 Helpful
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