SIM cards & Porting

Replacement SIM

Hi I lost my phone last week, have no other means of communication. I went into the Swindon branch to get a new one and they coudl not do it in store, so they ordered one. It was meant to arrive next day - this was last Wednesday/Thursday.How can I ...

eSIM transfer

HiI have upgraded my iPhone and my eSIM has not updated. Because its a work phone eSIM it can't link me on my ee account, anyone had a similar issue and know how to resolve?

I cant receive sms

Hi i have just install new EE sim. I have one other network as well. I am not receiving sms on this number.Please help me in this.

Some texts I'm sending originate from the original SIM phone number.

I'm a new EE customer joining 6 weeks ago. I bought a new Samsung A25 phone, got a new EE Sim which I inserted and set my phone up but did not make any calls or send texts until my own number had been transferred from my old network supplier. Everyth...

Resolved! I Need Help Reactivating And Reclaiming My Old BT Number

Hi, I used to have a BT Mobile number, +44***, and I'm trying to find out if it can be reactivated. I no longer have access to the old SIM, and it no longer works. I'd like to know if the number is still linked in my name or account, and whether I ca...

Re: Replace lost sim

Hi I lost my sim

Resolved! sim porting

i ported my number from O2 to EE online on the 22-08-2025 and it says the sim will be delivered in 2 working days,but with the bank holidays coming up on the 25th of august. is it possible that i collect the sim in store instead of waiting for the de...

Pay As You Go

Hiya! I’ve made a mistake with my monthly Pay As You Go payment. I was meant to pay for my existing SIM, however, I’ve instead bought a new Pay As You Go. This was today. I’ve received an email saying I’ll receive my new SIM soon, however, I don’t wa...

I cant make calls or reiceive calls

I joined EE a couple of weeks ago you have taken my money but I cannot call out or receive calls. please reply why

New E Sim

Hi.I have a new phone arriving tomorrow and have ordered a new pay monthly Sim card and via the EE web site. I couldn't find anywhere during the order process to order to specify an E sim. Is it possible to change to an E sim before the actual sim ca...

SIM cards & Porting

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