SIM cards & Porting

Sim issues

Ive been on a contract for a year now,and today my sin just stopped working. I cant make/receive calls,nor text and no access to data. Please help!

Resolved! Incomplete number transfer

Hi, I started using EE a few weeks ago. My old number was recently ported, but for the past week, whenever I send SMS messages, the recipient still receives them from the new number. When I call, it shows my old number, but when I text, it shows the ...

Resolved! Setting up eSim is asking for mobile number to verify... but eSim isn't set up y

I've added a family member to my EE account, as a SIM only eSIM to set up in her phone. I have the confirmation email with her new number. The instructions say for her to set up an account, so she can download the eSim but the account setup process...

Resolved! Switching

Hey. Currently with EE, planned to switch to id mobile on the 17th but had email back from id saying I have to wait 30 days until I can get an additional sim only (got one in the last month), my question is what happens when the 17th now comes? Will ...

Resolved! Issues with PAC

The website says "PAC is not correct" So I tried text, and it says "PAC expired". It is not expired since I got it just a few days ago and the messange from my old network says it is valid until the end of this month. I tried to request PAC from my o...

Resolved! New SIM not working

I ordered a new SIM card for my phone and it came on Friday.Acitivate on line as per instructions and it is still not working 3 days later !! Have now called EE 3 times and raised complaints. No further forward.Phone is for an 82 year old woman so am...

Resolved! Problem with number port

I have the same issue. Purchased contract online last Monday and provided PAC code with the contract. Got an email confirming successful order at 11am with mention of keeping my old number (saying that once I download my eSIM, my current number will ...

Resolved! Sim

Hi i lost my sim card ee/bt how can i get a replacement?

Resolved! Bad experience

I’ve decided to move to EE. First I got email saying account was set up then nothing else. I called and it seems you can’t have an ESIM on a new account even though they offer the option. Agent sorted it all out and sim came next day. I’m now left h...

Resolved! Setting up eSIM on new phone

My phone recently broke due to water damage and I got a new one. It won’t let me activate the eSIM it because I can’t access my old phone to give verification, and on the app when I reactivate my eSIM it says there’s an error and it can’t be activate...