SIM cards & Porting

Resolved! Urgent: 33-year-old mobile number cancelled in error

Hi everyone,I am in an incredibly stressful situation and desperate for a Community Guide or EE Staff Member to escalate this.I have owned and used the exact same mobile number since 1993 (33 years of my life, long before EE even existed). This was m...

Resolved! SIM Card Issue

Still doesn't work I have received the new sim card this morning but shows me on the phone  Not register sim card  [Mod Edit - Title added] 

Resolved! PAC code

Hello, so I’ve been in EE today and brought a phone and sim I’ve moved provider from o2 to EE the gentleman who served me requested the pac code on my phone and supposedly put it in on that tablet, I haven’t had no email or text to verify my pac code...

Resolved! Just bought new phone not sure whether to stick with SIM or go to esim

I have just upgraded my phone, I'm in the process of setting it up. It is asking whether I want to stay with an physical SIM or have an esim?I understand that esim is safer in the long run. But which is best the physical SIM or an esim?Any advice is ...

Resolved! Travel eSIM information

Hello,I would like to enquire about the 7 Days £15 Unlimited Data Travel eSIM for Visitors.If I purchase this plan online, will the QR code required for activation be sent to me by email? As I am based in Romania, I am unable to receive any physical ...

Resolved! TRANSFERRING OLD PHONE TO NEW

My eSIM transfer failed. My old SIM no longer works and my new iPhone has no active mobile service. I need an eSIM replacement QR code i need help asap, I can’t even call on BOTH phones

Resolved! I lost my phone with the same. I need a replacement SIM as you go.

Resolved! Need to move my esim to a new samsung

Resolved! Lost sim card

Hi, I lost my SIM card. I need you to send me a replacement SIM card please. Many thanks Kenneth[Mod edit: surname removed. Please don't share personal details as posts are publicly visible.] 

Resolved! Account Error 012 when adding sim to Apple Watch Series 10

I've spent a few hours with EE Support over the phone trying to resolve this. It was supposed to be escalated to level 2 but I never heard back. When I'm trying to a SIM to my Apple Watch Series 10, i get account error 012. Basically goes..Upgraded m...