We’re having trouble linking your products

[nlghtcrawIer]

I can neither link my phone with my new EE card nor can I port my old phone number to EE.

Any reason why that is the case? I can receive text messages with the new number and use the code.

It seems you have some internal issues. Can someone fix that for me?

[Leanne_T]

Morning @nlghtcrawIer 

Thanks for coming to the community. 

Have you already provided the PAC to us when you placed the order? 

Are you using the new EE temporary number to set up the EE account? 

Leanne 🙂

[nlghtcrawIer]

There was no way to provide the PAC when I placed the order of the sim card. Or do you mean the order of the port? Then yes of course otherwise it wouldn't be possible to request it. But as soon as I request it I get the error message.

And I am using the temporary number that is written on the letter that you send me with the SIM card, since the port doesn't work.

[Leanne_T]

Hi @nlghtcrawIer 

Have you inserted the EE SIM card into a device to activate this on the network? 

You can complete this form to start the number transfer Enter EE Number

Leanne.

[nlghtcrawIer]

You can only complete the link and port request if you confirm the code from a device with the EE sim card.

So yes I did everything as you said.

But when I click on the final confirmation it fails with no identifiable problem. This has to be an problem on your side.

[Leanne_T]

Hi @nlghtcrawIer 

In this case, please get in touch with our mobile care team and they will get this looked into for you. 

Leanne 🙂

[nlghtcrawIer]

your customer service recall feature also doesn't work and i cant get through the waiting line of a normal call.

Does anything actually work?

[Christopher_G]

Hi @nlghtcrawIer 

Is it the call back feature that you're having problems with? Did you reply to the message that is sent automatically to you?

Chris

[BlackdogPalmer]

I'm having same problem for over a month my EE SIM was working up to mid Sep just fine.

they then had some issue or update and ever since then my SIM and My account have been disconnected and will not reconnect. 

It's a know problem across many of their customers. 

the only way to see your balance is to text 150 with the word BALANCE..it comes back with a few details quite quickly.

I have given up talking to them, the service desk have no clue.

[nlghtcrawIer]

Alright I fixed it myself after 10 mins of google.

The trick is to add some money on it via calling 150 then all the rest works.

The problem is nowhere on the mail it says to do that and the support should know it as it apparently has happend before.

So you can close the threat but maybe remember it for the next guy