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E-sim

Shaun194
Investigator
Investigator

‎22-03-2024 03:47 PM

Got an EE E-sim, scanned it and it downloaded and appears as turned on. Still shows "emergency calls only" and everything I send a messages (normal) it waits for a connection. This is a dual sim phone. Samsung. How can I resolve this?

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎22-03-2024 06:32 PM

Hi @Shaun194,

Where did you get your replacement SIM?

Did you receive your physical SIM?

James

robinrana811
Visitor

‎23-03-2024 11:17 PM

Hi

I lost my sim card.

0 Helpful
Leanne_T
EE Community Support Team
In response to robinrana811

‎24-03-2024 07:45 AM

Hi @robinrana811 

Thanks for coming here.

You would need to report the SIM as lost to our Mobile Guides.

They'll block the current SIM and send you a replacement one with the same number to the account address.

Leanne

0 Helpful