Transferring from vodafone

[Jenmelbow]

Hi, 

I transferred from Vodafone to EE a few weeks ago but my EE mobile plan is not working. I cannot make calls, texts or use any data. 

Hope this can be resolved ASAP 

Thanks

Jennifer

[bristolian]

Can you explain what you mean by "plan is not working" - do you not have any coverage? Have you ever had coverage?

If this is a coverage issue, do you have this problem in all locations or just specific ones? If this is an account-specific issue, you should contact CS on 0800 0798586.

[Jenmelbow]

Thank you! My contract transferred over to EE on 28th March but the transfer hasn’t worked. I validated the PAC with EE but the switch hasn’t taken place - my setting still show as connect to a Vodafone network.

Thanks

[James_B]

Hi @Jenmelbow,

Welcome to the EE Community. 🙂

Have you inserted your new EE SIM into your phone?

James

[Jenmelbow]

Thanks - yes EE sim is inserted

[James_B]

Is your phone locked to another network @Jenmelbow?

James

[Jenmelbow]

It was locked to Vodafone but has now been unlocked and registered with EE. Thanks

[James_B]

Hi @Jenmelbow,

What happens when you try to make a call from your EE SIM?

James

[Jenmelbow]

Call fails and no bars are showing

[James_B]

Are you in the UK @Jenmelbow?

Is it a pay as you go or pay monthly SIM?

James