Transferring from vodafone

[Jenmelbow]

Hi, 

I transferred from Vodafone to EE a few weeks ago but my EE mobile plan is not working. I cannot make calls, texts or use any data. 

Hope this can be resolved ASAP 

Thanks

Jennifer

[Jenmelbow]

Yes UK and it’s a pay monthly phone with EE. I transferred my number from Vodafone via PAC

[James_B]

Thanks @Jenmelbow 

Please get in touch with Customer Care so a member of the team can take a look at your account.

They'll be happy to help.

James

[Jenmelbow]

Thank you. I can’t call anyone - do I have to use online chat?

[James_B]

Hi @Jenmelbow,

Yes, you can chat with Customer Care online at ee.co.uk/contact-ee/account-billing/mobile.

James