Esim Not working

huntp8912
Visitor

Hi all, 

I have been trying to convert a physical sim to an esim, however, upon scanning the QR code  I am met with"this esim cannot be added - this code is not valid please contact the network provider for information".  

I have rung EE who has advised that it has already begun to be downloaded and to wait 24 hours, I am not convinced the advisor knew himself, As if I haven't been able to scan the QR code how Has it begun to download .

 

any advise would be good 

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @huntp8912,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James