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Transferring contacts

Bevb62
Valued Contributor
Valued Contributor

If a replacement sim, in a different size  (for an existing number) is ordered online, will my contacts be preloaded on the new one?  Or will I have to go into my ee store for them to swap Sims and transfer contacts?

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Depends whether your contacts are stored on the phone or the SIM. Usually they are stored on the phone. Only in the unusual situation where they, or some, are stored on the SIM will you need to take your old SIM into an EE store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bevb62
Valued Contributor
Valued Contributor

@XRaySpeX  Sadly, the resized sim is going in a new phone, so guessing it will be a trip to the shop!

XRaySpeX
EE Community Star
EE Community Star

I doubt that EE stores transfer phone contacts between phones but the manufacturers usually provide utilities to do so, e.g. Samsung Smart Switch.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bevb62
Valued Contributor
Valued Contributor

@XRaySpeXthank you for the information.  I will look into it prior to visiting the store,