Sim not recognised. Can’t make calls

Gill93
Contributor
Contributor

I have a new SIM card which I’ve had in phone now for a month. (Samsung J2] I had to Change fm Plusnet who were closing down mobile services and they suggested EE. I had no probs with Plusnet SIM at all.

As i dont make many calls and have been able to send and receive messages, Whatsapp Etc I wasn’t concerned. However today I needed to call doctors and my phone says ‘emergency calls only, no Sim’. I’ve Done all the things advised.taken out Sim put back in Etc, nothing!. I'm elderly and a bit hard of hearing  also not great with tech. But can’t get help from EE online. Can’t call them Or message as phone won’t let me make calls as it comes up saying ‘Not registered on Network’.  any help or advice welcome. Tx

P.s. I have BT WiFi  and that is switched on on phone. 

26 REPLIES 26
James_B
EE Community Manager
EE Community Manager

Will you be seeing any friends or family members whose phone you could use, @Gill93?

Are you able to receive calls on your phone?

James

XRaySpeX
EE Community Star
EE Community Star

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

No I don’t have either.  I’m not sure as I don’t get many calls. I seem to get texts tho as EE sent me one to say they were taking payment for next month.

ok. I don't have Skype and my iPad’s old so doubt it’ll download but I’ll give it a go.

what does  In my sig. mean pls?

James_B
EE Community Manager
EE Community Manager

No problem, @Gill93 

I've sent a private message to your community inbox

James

XRaySpeX
EE Community Star
EE Community Star

Sig. = Signature. "To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

No only WhatsApp