E sim lost

[Bouthayna]

Hi,

I changed my phone earlier, and the e-sim did not transfer, and the QR code doesn’t work. It says I need to contact the EE service. 
What can I do ? Can I receive a new QR code with the same number ? 

[Leanne_T]

Morning @Bouthayna 

Thanks for coming to the community. 

Please give our mobile guides a call from any phone on 07953 966 150 and the team will help you with the eSIM. 

Leanne 🙂