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Sim not recognised. Can’t make calls

Gill93
Contributor
Contributor

‎16-07-2024 12:18 AM

I have a new SIM card which I’ve had in phone now for a month. (Samsung J2] I had to Change fm Plusnet who were closing down mobile services and they suggested EE. I had no probs with Plusnet SIM at all.

As i dont make many calls and have been able to send and receive messages, Whatsapp Etc I wasn’t concerned. However today I needed to call doctors and my phone says ‘emergency calls only, no Sim’. I’ve Done all the things advised.taken out Sim put back in Etc, nothing!. I'm elderly and a bit hard of hearing  also not great with tech. But can’t get help from EE online. Can’t call them Or message as phone won’t let me make calls as it comes up saying ‘Not registered on Network’.  any help or advice welcome. Tx

P.s. I have BT WiFi  and that is switched on on phone. 

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26 REPLIES 26
XRaySpeX
EE Community Star
EE Community Star
In response to Gill93

‎16-07-2024 05:07 PM

This user discussion group can only advise you, not fix bugs in EE systems. For that you need to discuss with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Gill93
Contributor
Contributor
In response to XRaySpeX

‎16-07-2024 05:48 PM

Yes I get that, But I  cannot get Help from Customer Service at  EE.  I  just get sent  around In ever decreasing circles.. there doesn’t seem to be any common sense just links fm one to another that dont help nor work.

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Gill93
Contributor
Contributor
In response to Gill93

‎16-07-2024 06:26 PM

Hi.,I give up.  Can you please send me on  here a PAC code. I cannot do it the normal,way,  Ie Text As i. Unable to send texts in this situation .tx

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XRaySpeX
EE Community Star
EE Community Star
In response to Gill93

‎16-07-2024 06:46 PM

Likewise this user discussion group can't send out PACs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Gill93
Contributor
Contributor
In response to XRaySpeX

‎16-07-2024 06:51 PM

Ok. So does anyone on here know how to get a PAC if I cannot send texts or make calls.ie. Get a PAC online?

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XRaySpeX
EE Community Star
EE Community Star
In response to Gill93

‎16-07-2024 06:54 PM

Yes, phone CS for 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Gill93
Contributor
Contributor
In response to XRaySpeX

‎16-07-2024 07:06 PM

I cannot phone call anyone as I mentioned as my phone won’t let me make calls or send texts.

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Jackytav100
Contributor
Contributor

‎17-07-2024 12:15 AM

Same here ! Good start eh ?

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James_B
EE Community Manager
EE Community Manager
In response to Gill93

‎17-07-2024 08:11 AM

Hi @Gill93,

I'm sorry to hear you haven't been able to resolve this issue yet.

Do you have access to a landline or another phone you could use to call Customer Care on 07953 966 150?

To view our Communication Support services, please see Communication support | Accessibility support | EE.

James

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Gill93
Contributor
Contributor
In response to James_B

‎17-07-2024 10:33 AM

No as stated before I do not

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