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Sim Disaster

K_P1
Investigator
Investigator

‎06-10-2024 09:06 AM - edited ‎06-10-2024 09:11 AM

Hi,

I need help on what to do. I have accidentally switched to eSIM and then tried to switch back to my physical sim by deleting my eSIM. Then I realised I have made a mistake. Someone help me please!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎06-10-2024 09:24 AM

Hi @K_P1 

You'll need to go into any EE store and pick up a new SIM or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
K_P1
Investigator
Investigator

‎06-10-2024 09:57 AM

Would they just give me a physical sim to put in my phone or will they give me an eSIM QR?

0 Helpful
bristolian
EE Community Star
EE Community Star

‎06-10-2024 10:05 AM

Any EE retail shop can supply a replacement physical SIM providing you have photo-ID.

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