Sim Disaster

K_P1 · ‎06-10-2024

Hi,

I need help on what to do. I have accidentally switched to eSIM and then tried to switch back to my physical sim by deleting my eSIM. Then I realised I have made a mistake. Someone help me please!

Northerner · ‎06-10-2024

Hi @K_P1

You'll need to go into any EE store and pick up a new SIM or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

K_P1 · ‎06-10-2024

Would they just give me a physical sim to put in my phone or will they give me an eSIM QR?

bristolian · ‎06-10-2024

Any EE retail shop can supply a replacement physical SIM providing you have photo-ID.