Not receiving calls or texts

[LesleyChiles]

I am receiving texts but all incoming calls all go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.

[LesleyChiles]

I am receiving texts but all incoming calls go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.

First initiated transfer on Friday 3rd November, sim arrived Tuesday 7th November. I did not immediately change the sim as was making  journey to St Austell and needed phone for journey but ironically halfway home at about twenty to 13:00  or so I lost my plusnet signal. Arrived home and put temp sim in phone and made call as had been requested. Then put my sim back.

I appeared to be on EE but no-one can phone me without it going to voicemail. Today is Saturday 11th November, I can only receive voicemails, the only live call I can receive is from a BT landline (i.e. EE).

I can receive text however.

As i have said technical support have no answer when I call them. 

[bristolian]

Is this a recent problem?

Have you made any changes to your account, or recently ported a number in?

If incoming texts are working but calls are failing, the initial check should be for call diverts - check your phone's settings for any "divert all calls" option that you may have inadvertently set, and cancel them if so.

When you reported this issue to EE-CS, and they (from the sounds of your post) said "sorry, don't know" - was that how the call was left? Did you not query what the next step was?

[LesleyChiles]

I am receiving texts but all incoming calls go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.

First initiated transfer on Friday 3rd November, sim arrived Tuesday 7th November. I did not immediately change the sim as was making  journey to St Austell and needed phone for journey but ironically halfway home at about twenty to 13:00  or so I lost my plusnet signal. Arrived home and put temp sim in phone and made call as had been requested. Then put my sim back.

I appeared to be on EE but no-one can phone me without it going to voicemail. Today is Saturday 11th November, I can only receive voicemails, the only live call I can receive is from a BT landline (i.e. EE).

I can receive text however.

As i have said technical support have no answer when I call them. 

[LesleyChiles]

I am receiving texts but all incoming calls go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.

First initiated transfer on Friday 3rd November, sim arrived Tuesday 7th November. I did not immediately change the sim as was making  journey to St Austell and needed phone for journey but ironically halfway home at about twenty to 13:00  or so I lost my plusnet signal. Arrived home and put temp sim in phone and made call as had been requested. Then put my sim back.

I appeared to be on EE but no-one can phone me without it going to voicemail. Today is Saturday 11th November, I can only receive voicemails, the only live call I can receive is from a BT landline (i.e. EE).

I can receive text however.

As i have said technical support have no answer when I call them. 

[Schockwave]

@LesleyChiles , have you rebooted your phone? Have you also checked in settings that it shows your number and not the one that came with the EE SIM card?

[bristolian]

Best to only post once in one thread to avoid confusing with multiple posts.

Your symptoms are consistent with incomplete porting data, which CS have processes to resolve - if restarting your phone hasn't resolved.

If one agent you spoke to was unwilling to assist, I would suggest insisting that they find another agent who is willing. If they still refuse to assist, callback and speak to someone else.

[LesleyChiles]

Yes have done so

[LesleyChiles]

Thank you but CS are unable to help.

They have no idea

[Leanne_T]

Hi @LesleyChiles 

Which device are you using? 

Are you able to try the SIM in another phone to see if you can receive calls? 

Leanne 🙂