Not receiving calls or texts

[LesleyChiles]

I am receiving texts but all incoming calls all go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.

[LesleyChiles]

I am on an iPhone 14 Pro a few months old, why? Thank you and best wishes

[Leanne_T]

Thanks @LesleyChiles 

If you go into Settings > Phone > Does the number show correct? 

I would like to make sure this is the correct number showing to help you get this sorted 🙂

Leanne. 

[LesleyChiles]

yes the number shows as correct

[Leanne_T]

Thanks @LesleyChiles 

This is going to need to be looked into again by our technical support team. Please call us again on 150 to check if the port has completed successfully and what is needed to get this resolved for you. 

Leanne.

[LesleyChiles]

I have called technical services every day, they say they will not raise a ticket and have absolutely no solution to this unresolved problem

[Leanne_T]

Thanks @LesleyChiles 

If a ticket has been raised this will be investigated and once the team have an update they will be in touch.

Leanne.

[LesleyChiles]

A ticket has NOT been raised.
The technical people refused to raise a ticket

Lesley Chiles

[Leanne_T · Accepted solution]

Apologies for the mistake @LesleyChiles, I am very sorry this has not been done for you. Did they advise you to try any troubleshooting when you last called? 

Have you called the team again today? 

Leanne. 

[bristolian]

I'd love to listen to a faults call when a customer is reporting a problem, and the agent refuses to either offer a solution or find someone who can!

[LesleyChiles]

I did not record it

Lesley Chiles