Sim Disaster

K_P1
Investigator
Investigator

‎06-10-2024 09:06 AM - edited ‎06-10-2024 09:11 AM

Hi,

I need help on what to do. I have accidentally switched to eSIM and then tried to switch back to my physical sim by deleting my eSIM. Then I realised I have made a mistake. Someone help me please!

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎06-10-2024 09:24 AM

Hi @K_P1 

You'll need to go into any EE store and pick up a new SIM or order here:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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K_P1
Investigator
Investigator

‎06-10-2024 09:57 AM

Would they just give me a physical sim to put in my phone or will they give me an eSIM QR?

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bristolian
EE Community Star
EE Community Star

‎06-10-2024 10:05 AM

Any EE retail shop can supply a replacement physical SIM providing you have photo-ID.

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