EE roaming in the US

Copsonc · ‎18-09-2022

Hi - I've paid £10 monthly to have connection in USA - it's been a disaster - no 4/5g unless I turn airplane mode on and off - then it lasts 2mns- no phone service . Really fed up- any suggestions? Thanks

XRaySpeX · ‎18-09-2022

@Copsonc : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Copsonc · ‎18-09-2022

Hi
Yes I’m on contract. Texted 150 roaming before i left uk and paid £10 . When I go into settings cannot activate roaming which is off - telling me to text 150 but I can’t because I cannot connect to ANY network manually or automatic . Turned device off and on yesterday- furious!

Northerner · ‎18-09-2022

Hi @Copsonc

If you cannot activate roaming then you need to speak to EE CS and probably pay a roaming deposit.

You can use live chat to contact EE or Skype using the number in @XRaySpeX post above.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎18-09-2022

The £10 charge you refer to is for the Roam Abroad pass which enables you to access your UK allowances for usage in the USA.

It is quite separate from the roaming facility which enables your phone to connect to local networks in foreign countries - this is free of charge.

Copsonc · ‎19-09-2022

Ok sooooo why can I not connect to any local phone network nor keep 4G for more than 1 minute ?
I guess I will have to try and call some 0800 number for CS tomorrow

fguerraz · ‎10-11-2022

Do you have a Google Pixel 6 by any chance?