SIM not provisioned

Katrina38 · ‎20-11-2022

Hi, my SIM says sim not provisioned, I have tried to fix the issue by taking out sim and putting back in, switch aeroplane mode on and off and also restarting phone but getting no where, I cannot make calls, texts or receive calls, texts, I’m stuck as I use my phone to log in for work as well, Will I need a replacement sim? How long do they normally take.

Chris_B · ‎20-11-2022

@Katrina38 The quickest way to get a replacement sim is to go to an EE store with photo ID and request a replacement sim. Other than that you’ll need to call customer services to request one and this will be posted to you via 2nd class Royal Mail.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎20-11-2022

@Katrina38 The quickest way to get a replacement sim is to go to an EE store with photo ID and request a replacement sim. Other than that you’ll need to call customer services to request one and this will be posted to you via 2nd class Royal Mail.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Katrina38 · ‎20-11-2022

Thank you Chris, I will do that then.