SIM card won’t work

[ChloeMilne]

I just got my new iPhone yesterday, I tried to set it up after work last night but my sim just isn’t working, keeps saying no service, I’ve tried cleaning the sim, I’ve tried turning on and off, even tried an E SIM but it’s saying I need to activate it with a text to my number yet it’s saying no service so my number isn’t working on my new phone. 
please help.

[Chris_B]

@ChloeMilne was is this your old sim from your old device or was this a new Sim that you received with your new device ? 

[ChloeMilne]

Old sim, new phone.

[James_B]

Does your SIM still work in your old phone, @ChloeMilne?

Is your new phone an upgrade or a new connection?

James

[ChloeMilne]

@James_B  It now doesn’t work in either phone, and it’s an upgrade.

[James_B]

Did you receive a new SIM card with your upgrade, @ChloeMilne?

James

[ChloeMilne]

No not that I can see

[James_B]

Hi @ChloeMilne,

Please get in touch with Customer Care so a member of the team can check the status of your SIM card.

They'll be happy to help. 🙂

James