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SIM card not showing ported number

DP05
Investigator
Investigator

‎23-06-2023 12:14 PM

I've recently ported two numbers from BT to EE. One of the numbers has ported across OK with the SIM information showing the correct number. The second number I ported is not showing on the SIM information although the ported number comes up when calling. This is causing an issue with chat functions which use the SIM number (i.e. EE temporary number) rather than the ported number.

Both numbers are using Samsung phones so any help appreciated.

17 REPLIES 17
DP05
Investigator
Investigator

‎23-06-2023 04:00 PM - edited ‎23-06-2023 04:02 PM

It transferred today at the same time as my other number (also BT to EE on a samsung phone). Other number is showing fine.

 

0 Helpful
Leanne_T
EE Community Support Team
In response to DP05

‎23-06-2023 04:03 PM

Number ports can take up till midnight to fully complete @DP05 

If this is still the same tomorrow, please call us on 150 and our tech gurus will get this looked into 🙂

Leanne.

0 Helpful
DP05
Investigator
Investigator

‎23-06-2023 04:11 PM

But everything else is working fine - phone calls and text messages show as correct number in receiving device. It's just that the number attached to the sim isn't showing correctly in phone details/profile. This is then affecting the use of chat function which shows as EE number on receiving devices. 

0 Helpful
Christopher_G
EE Community Support Team
In response to DP05

‎23-06-2023 05:57 PM

Have you tried calling our team on 150, @DP05?

They'll be able to check everything from our side for you.

Chris

0 Helpful
Kaitee
Explorer

‎03-08-2023 11:17 AM - edited ‎03-08-2023 11:20 AM

Hello, Was there a solution to this - did you phone EE ? I am having the exact same problems and have tried everything on this thread. My number ported 2 weeks ago from Virgin/O2 and am using a Samsung Note 20

0 Helpful
Katie_B
EE Community Support Team
In response to Kaitee

‎03-08-2023 11:21 AM

Hello @Kaitee. 

Welcome to the community. 

If you text NUMBER to 150 does your ported number show?

Katie

0 Helpful
Kaitee
Explorer
In response to Katie_B

‎03-08-2023 11:24 AM - edited ‎03-08-2023 11:26 AM

Hi, Yes - its all the exact same things that  @DP05  experienced as per thread - everything.  I followed the thread, and it ended up saying phone 150.  But then theres nothing after that so curious to know what the problem was and/or if it got resolved, as I have the exact same issue, thanks

0 Helpful
Katie_B
EE Community Support Team
In response to Kaitee

‎03-08-2023 12:05 PM

Thanks for confirming @Kaitee. 

Please follow the advice provided and give us a call. Our customer care team on 150 will be able to confirm what the problem was and get this resolved for you. 

Katie

0 Helpful