SIM CARD

[c9]

Some customers are having issues with activating SIM cards  online and over the phone with EE it says that your Sim card has already been activated when it has not been activated  this , is currently being looked in to by the back office team at ee moderators, please keep me informed of any other changes. Thanks 

[James_B]

Hi @c9,

I'm not aware of any ongoing issues with SIM activations.

Have you had a problem getting a SIM activated?

James

[c9]

yes 

[James_B]

Was it a brand new SIM or a replacement @c9?

What problems have you had?

James

[c9]

Activating a  replacement Sim card

[Christopher_G]

Have you had this problem, or is it just something you've noticed in the community, @c9?

Chris

[c9]

I have had this problem 

[c9]

yes 

[James_B]

What problems did you have when activating your replacement SIM @c9?

James

[c9]

It was saying my Sim card was already activated when it was not