SIM CARD

c9
Established Contributor
Established Contributor

‎08-11-2023 05:09 AM - edited ‎08-11-2023 05:24 AM

Some customers are having issues with activating SIM cards  online and over the phone with EE it says that your Sim card has already been activated when it has not been activated  this , is currently being looked in to by the back office team at ee moderators, please keep me informed of any other changes. Thanks 

36 REPLIES 36
James_B
EE Community Manager
EE Community Manager

‎08-11-2023 10:01 AM - edited ‎08-11-2023 10:01 AM

Hi @c9,

I'm not aware of any ongoing issues with SIM activations.

Have you had a problem getting a SIM activated?

James

c9
Established Contributor
Established Contributor
In response to James_B

‎08-11-2023 10:21 AM

yes 

James_B
EE Community Manager
EE Community Manager
In response to c9

‎08-11-2023 10:32 AM

Was it a brand new SIM or a replacement @c9?

What problems have you had?

James

0 Helpful
c9
Established Contributor
Established Contributor
In response to James_B

‎08-11-2023 06:42 PM

Activating a  replacement Sim card

Christopher_G
EE Community Support Team
In response to c9

‎08-11-2023 07:03 PM

Have you had this problem, or is it just something you've noticed in the community, @c9?

Chris

0 Helpful
c9
Established Contributor
Established Contributor
In response to James_B

‎09-11-2023 05:40 AM

I have had this problem 

c9
Established Contributor
Established Contributor
In response to James_B

‎09-11-2023 05:55 AM

yes 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to c9

‎09-11-2023 09:04 AM

What problems did you have when activating your replacement SIM @c9?

James

0 Helpful
c9
Established Contributor
Established Contributor
In response to James_B

‎09-11-2023 09:29 AM

It was saying my Sim card was already activated when it was not