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ESIM not working "Sim card not provisioned" No Service

phed9
Investigator
Investigator

‎03-03-2022 10:37 PM

I recently tried to install an eSIM on my Samsung Galaxy Note 20 but no dice. I scanned the QR, seemed to work. displays as an option - but with no service, can't send texts. 

0 Helpful
4 REPLIES 4
James_B
EE Community Support Team

‎04-03-2022 08:05 AM

Hi @phed9,

 

Was it a replacement SIM? Have you activated it at myaccount.ee.co.uk/activate-sim?

 

James

phed9
Investigator
Investigator
In response to James_B

‎04-03-2022 07:27 PM

Hi James, thanks for replying, honestly I'm not sure, when I requested it does it not come activated? 

 

I just tried following the activation steps but it says that it may disable my current SIM which I do not want, I still want my physical sim to work.  Don't want to risk disabling that as I am in the States, not able to get a replacement easily. 

 

Thanks! 

0 Helpful
MozzaSec
Prodigious Contributor
Prodigious Contributor
In response to phed9

‎04-03-2022 08:47 PM

You cant have both the physical and esim active at the same time, its one or the other.


And it will only disable your EE esim.

0 Helpful
Jodow
Visitor
In response to James_B

‎14-11-2023 10:06 PM

Thank you very much 👍 

0 Helpful