E-Sim

[Fesher]

Hi I get esim but this is not working

i cant activate my esim

[Katie_B]

Good morning @Fesher. 

Welcome to the community. 

Are you still seeing this error this morning?

Katie

[Fesher]

hi Katie 

same still error

[Katie_B]

Thanks for getting back to me @Fesher. 

Do you have a physical SIM? if yes, does this still work?

Katie

[Fesher]

My phone is came USA 

this is working only e-sim

[Fesher]

I try myphysical other phone it is working

[Katie_B]

Hi @Fesher. 

Are you trying to set up an e-SIM on a new phone you have purchased in the states?

Katie

[Fesher]

Yes

[Katie_B]

Thanks for getting back to me @Fesher. 

Is the phone unlocked to all networks?

If you place your physical SIM into the new device does it work?

Katie

[Fesher]

I get new sim and try other phone it’s working

this phone is unlocked all network 

because I was buy Apple Store