Porting

[diaspur]

I have ported from Vodafone to EE three weeks ago. I can not receive calls or texts from other networks. I can receive calls from ee customers. For 3 weeks I am advised that I should wait 24 hours why the get Vodafone to resolve this. I have spoken to Vodafone and my number has been ported over and does not exsist with them. The fact EE customers can call me is proof that it's an EE issue. EE keep blaming Vodafone. I am now stuck with a phone service that is useless and no one will take responsibility. Interesting to know if anyone has had the same issues and how it was resolved.

[bristolian]

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@diaspur wrote:

The fact EE customers can call me is proof that it's an EE issue. EE keep blaming Vodafone.

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Au contraire, this is a VF issue, but it's upto EE to be escalating it through well-practiced channels.

Call routing on mobile networks is based on prefix, so off-net traffic will be initially routed to VF and then onward passed to the current operator - EE. On-net traffic from other EE users is prevented from this by a core-network flag. Thus your split-port is very likely caused by an errant flag on VF's network that needs correcting.

Your current provider, in this case EE, is wholly responsible for chasing this - and there are processes to do so. What did EE-CS say when you last told them that you have been repeatedly advised of a 24hour timescale?

I recommend you request EE-CS follow their escalation procedure.

[diaspur]

Last call i had the technical advisor was still insisting I again wait 24 hours. He had no other solution. After contacting VF they said they would try to port it over again and to wait 48 hours. Wow and behold EE called yesterday and reported my no was now recognised by other networks after VF ported over again. Must admit it's made me wary of doing this again. 3 weeks of a reduced service was no joke.

[Chris_S]

Hi @diaspur I really want to make sure that we get your issue escalated to the correct department, as I can imagine it's very stressful for you.

I'm sorry to have to ask you to do this again, as I know you've mentioned you've already spoken to us previously, but I'd recommened giving our technical team a call.

To speak to them, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

Chris S

[diaspur]

Hi Chris,

Thankyou but its all sorted now.

[Chris_S]

That's great news @diaspur Thanks for letting me know 🙂

Chris S