Port problem

Sue217 · ‎30-11-2024

I put my new SIM in my phone 28th Nov and use the text service to set it up - I had a test to say it would all be done by 6pm on 29th. However it is now 30th and has not happened, so currently i am not connected to any network on my phone,

As EE only commumicate by text to on a call I can't even tell anyone of this situation to get anyone to check it for me.

Catch 22 it seems

bristolian · ‎30-11-2024

@Sue217 wrote:

I had a test to say it would all be done by 6pm on 29th. However it is now 30th and has not happened

Did you receive any further text to advise of port-in complete? In any case, you shouldn't have lost network service - the worst case would be still using your temp number and a delay to the port-in.

If you perform a manual network search on your phone, does EE show and can you manually select? Or try toggling flight mode.

If all else fails, you can contact EE-CS on 07953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype. They have access to your individual account and can advise further.

View solution in original post

Minkey1 · ‎30-11-2024

Hi Sue

I know from my experience they don’t do porting at w/e’s so if it hasn’t been done yet it might be Monday.

Meanwhile, calls over WiFi should work on your WA contacts or other numbers via Skype.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT, and wishing it still was.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

bristolian · ‎30-11-2024

@Sue217 wrote:

I had a test to say it would all be done by 6pm on 29th. However it is now 30th and has not happened

Did you receive any further text to advise of port-in complete? In any case, you shouldn't have lost network service - the worst case would be still using your temp number and a delay to the port-in.

If you perform a manual network search on your phone, does EE show and can you manually select? Or try toggling flight mode.

If all else fails, you can contact EE-CS on 07953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype. They have access to your individual account and can advise further.